Privacy Policy

Last updated: 1 March 2026

1. Introduction

WiperWorx (trading as Trade Auto Parts, ABN 24 127 742 441) ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website trade.wiperworx.com.au, place an order, or otherwise interact with our business.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained therein. This policy outlines our obligations and your rights under this legislation.

By using our website or placing an order with us, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

2.1 Information You Provide Directly

• Account information: business name, contact name, email address, phone number, and delivery/billing address when you register for a trade account or place an order.
• Order information: details of products you purchase, order history, vehicle fitment details, and delivery preferences.
• Payment information: credit card or debit card details, or other payment information processed through our secure payment gateway. We do not store full card numbers on our servers.
• Communications: any information you provide when you contact us by email, phone, or through our website, including enquiries, feedback, and support requests.

2.2 Information Collected Automatically

• Device information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: pages viewed, time spent on pages, links clicked, referring website, and browsing patterns on our site.
• Cookies and similar technologies: we use cookies, pixels, and local storage to enhance your browsing experience and collect analytics data (see Section 7 below).

2.3 Information from Third Parties

• Shopify: our e-commerce platform may provide us with aggregated analytics and customer data in accordance with their privacy practices.
• Payment processors: transaction confirmations and fraud screening results.
• Shipping providers: delivery status updates and address verification data.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you create an account, place an order, subscribe to communications, fill in a form, or contact us.
• Automatically through cookies, web beacons, and other tracking technologies when you browse our website.
• From third-party service providers who assist us in operating our website, processing payments, and delivering products.

Where practicable, we will collect personal information directly from you. We will not collect personal information unless it is reasonably necessary for our business functions and activities.

4. How We Use Your Information

We use the information we collect for the following purposes:

• Fulfilling orders: processing and shipping your orders, managing your trade account, and handling returns or exchanges.
• Communication: responding to your enquiries, sending order confirmations and shipping notifications, and providing customer support.
• Improving our services: analysing website usage and customer behaviour to enhance our products, website functionality, and customer experience.
• Marketing: sending you promotional materials, special offers, and product updates where you have consented to receive them. You may opt out of marketing communications at any time.
• Legal compliance: meeting our legal and regulatory obligations, including tax and record-keeping requirements.
• Fraud prevention: detecting and preventing fraudulent transactions and other illegal activities.

5. Disclosure to Third Parties

We may share your personal information with the following categories of third parties:

• Shopify: our e-commerce platform provider, which hosts our website and processes order data. Shopify's privacy practices are governed by their own privacy policy.
• Payment processors: secure payment gateways that process your credit card and other payment transactions.
• Shipping and logistics providers: courier and freight companies that deliver your orders, including Australia Post, StarTrack, and other carriers.
• Analytics providers: services such as Google Analytics that help us understand website traffic and usage patterns.
• Marketing platforms: email marketing and advertising services that help us communicate with you (only where you have provided consent).
• Professional advisors: accountants, lawyers, and other professional advisors as required.
• Government and regulatory bodies: where required by law, regulation, or court order.

We will not sell, rent, or trade your personal information to any unrelated third party for their own marketing purposes without your explicit consent.

Some of our third-party service providers may be located outside of Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in accordance with the APPs.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:

• SSL/TLS encryption on all pages of our website to protect data in transit.
• Secure payment processing through PCI-DSS compliant payment gateways.
• Access controls to limit employee access to personal information on a need-to-know basis.
• Regular review of our data collection, storage, and processing practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and login details.
• Understand how you interact with our website.
• Provide personalised content and recommendations.
• Analyse website traffic and performance.
• Support our marketing and advertising efforts.

Types of cookies we use:

• Essential cookies: necessary for the website to function properly, such as shopping cart and checkout functionality.
• Analytics cookies: help us understand how visitors use our website so we can improve it.
• Marketing cookies: used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Account information: retained for as long as your trade account is active, and for a reasonable period thereafter in case you wish to reactivate.
• Order records: retained for a minimum of seven (7) years to comply with Australian tax and accounting requirements.
• Marketing preferences: retained until you opt out or request deletion.
• Website usage data: generally retained in anonymised or aggregated form for analytics purposes.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

9. Your Rights

Under the Privacy Act 1988 and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Access: you may request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally 30 days).
• Correction: you may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
• Deletion: you may request that we delete your personal information, subject to our legal obligations to retain certain records.
• Opt out of marketing: you may unsubscribe from our marketing communications at any time by clicking the "unsubscribe" link in any email, or by contacting us directly.
• Complaint: if you believe we have breached the APPs, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us using the details provided in Section 11 below.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: